Support respons time

WORLDWIDE SUPPORT & SERVICE CENTER

Response time are depending on what support or service agreement your company or organization has a subscription to

Software Assurance

• Only 1-level support
• Normal and known issues
• First in, First out

Support Assurance

• 1 and 2-level support
• High priority response time

Emergency Assurance

• 1, 2 and 3-level support
• First priority response time
• Extra: short / fixed response time can be agreed on

If in need of an agreement on fixed response time and/or emergency standby service
Please contact us in our Support & Service Center

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