Support

Worldwide Support & Service:

• We have centralized our systems to make sure you are getting a effective support & service
• To make sure your issue are not overlooked or forgotten, submit a ticket with your questions and issue in our homepage Contact Us.
  

Considered as support:

• When the issue is of a character there can be solved within a simple ticket dialog
• When Issue can be solved within a short and effective dialog on max. 2-3 ticket replies
• When Issue is on a support level covered by the customer’s assurance and/or agreement
  

• How to request support
• How to request service
• How to request development
• Online support
• Support levels
• Support response time
• Not considered as support
• Escalate to management

More:

• Quick Links
• Pricing & Plans
• Software Maintenance
• Order, Purchase & Delivery
• FAQ
• Software Assurance