Support & Services
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Table of Contents
Support & Services
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Support & Services — 1
Introduction
How to use docs.surfray.com
Quick Links
Order, Purchase & Delivery
Purchase Order Process (PO)
Payment methods
Currency & Valuta
Wrong payment
Delivery Time
Refund
Supplier & Office Information
Forms
Accept of Terms and Conditions
Pricing
Service Price Sheet
Handling & Service Fees
Assurance prices
Support, Service & Development
Support & Service Program
Support
How to request support
Online support
Support & Service levels
Ticket Status
Support respons time
Not considered as support
Escalate to management
Service
How to request service
Rental of Consultancy
Online Service
Development
How to request development
Priority of development
Joint venture development
I have a great idea for development
Software Maintenance
Software Versions Supported
Why upgrade now
Renewal with PO Process
Renewal with Planning
Manage of manual renewal process
Activation or Reactivation of Assurance
FAQ
Are there any limitations to my license?
Are there any maintenance fees?
Are Scanned PDF files supported
Can I purchase without a Credit Card?
Can I use my software license 2 times
Do you offer a consultant license?
Do you offer Phone support
Do you have support for Lotus Notes?
Do we need an OWA Server
How to renew my subscription?
How to get renewal price guarantee?
How to cancel my subscription?
How to find my SharePoint Farm ID?
How to find my Software Assurance ID?
How to run without Software Assurance?
How to request a license key?
How to transfer big files for Support?
How to submit a ticket?
How can I ensure high performance
What happens when my subscription expires?
What Languages is supported
What is user action restriction on files
Where to find your office information?
Agreements
Software Assurance (SA)
Source Code Assurance (SCA)
Online Service Assurance (OSA)
Remote Service Assurance (RSA)
Service Assurance Level 2 (SAL2)
Service Assurance Level 3 (SAL3)
End-user license agreement (EULA)
Policies & Disclaimers
Software Disclaimer
Privacy Policy
Contact us
About Us
Order, Purchase & Delivery
Use Contact and Support on our homepage 24/7 to order products
ORDER
NOW
Purchase Order Process
Payment Methods
Currency & Valuta
Delivery Time
Office Information
More:
Quick Links
Pricing & Plans
Software Maintenance
Order, Purchase & Delivery
FAQ
Quick Links
Purchase Order Process (PO)
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