Software Maintenance, Support & Service
The yearly 12-months assurance fee is a percent calculated on the end-users registered inventory of software licenses, but never less than the minimum fee on the assurance.
We are outsourcing the most of our finance, administration, and software key license activities to third part and the cost etc. for the processing will be added to the invoices etc.
- Process cost & fees are normally not negotiable.
- Delivery Times is normally not negotiable.
- Express service can in some cases be possible with accepting of an express service fee
- A small standard Invoice Process Fee will be added to each invoice.
- More on handling & service fee’s
Assurance percent pricing
|Item No||Product Description||Type||Percent|
|8022||Software Assurance – Access to SW, Support & Service||Main||22%|
|8120||Support Assurance (SAL2) – Support Level 2||add on||5%|
|8130||Support Assurance (SAL3) – Support Level 3||add on||10%|
|8315||Emergency Assurance (EART120) – max. 120 Hours||add on||5%|
|8325||Emergency Assurance (EART75) – max. 75 Hours||add on||10%|
|8335||Emergency Assurance (EART24) – max. 24 Hours||add on||24%|
|8405||Remote Support Assurance (RSA) – System Remote Access||add on||10%|
|8415||Online Support Assurance (OSA) – Support Online||add on||5%|
|8515||Solution Support Assurance (SSA) – Support of custom solution||add on||15%|
Assurance minimum price
|Item No||Product Description||USD|
|8022||Software Assurance (SA) – minimum price||1,000|
|8120||Support Assurance (SAL2) – minimum price||6,000|
|8130||Support Assurance (SAL3) – minimum price||12,000|
|8310||Emergency Assurance (EART120) – minimum price||6,000|
|8320||Emergency Assurance (EART75) – minimum price||12,000|
|8330||Emergency Assurance (EART24) – minimum price||36,000|
|8405||Online Support Assurance (OSA) – minimum price||2,000|
|8410||Remote Support Assurance (RSA) – minimum price||4,000|
All prices are subject to change without notice
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