Support & Services
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Table of Contents
Support & Services
  • 1
    • Support & Services — 1
  • Introduction
    • How to use docs.surfray.com
    • Quick Links
  • Order, Purchase & Delivery
    • Purchase Order Process (PO)
    • Payment methods
    • Currency & Valuta
    • Wrong payment
    • Delivery Time
    • Refund
    • Supplier & Office Information
    • Forms
    • Accept of Terms and Conditions
  • Pricing
    • Service Price Sheet
    • Handling & Service Fees
    • Assurance prices
  • Support, Service & Development
    • Support & Service Program
    • Support
      • How to request support
      • Online support
      • Support & Service levels
      • Ticket Status
      • Support respons time
      • Not considered as support
      • Escalate to management
    • Service
      • How to request service
      • Rental of Consultancy
      • Online Service
    • Development
      • How to request development
      • Priority of development
      • Joint venture development
      • I have a great idea for development
  • Software Maintenance
    • Software Versions Supported
    • Why upgrade now
    • Renewal with PO Process
    • Renewal with Planning
    • Manage of manual renewal process
    • Activation or Reactivation of Assurance
  • FAQ
    • Are there any limitations to my license?
    • Are there any maintenance fees?
    • Are Scanned PDF files supported
    • Can I purchase without a Credit Card?
    • Can I use my software license 2 times
    • Do you offer a consultant license?
    • Do you offer Phone support
    • Do you have support for Lotus Notes?
    • Do we need an OWA Server
    • How to renew my subscription?
    • How to get renewal price guarantee?
    • How to cancel my subscription?
    • How to find my SharePoint Farm ID?
    • How to find my Software Assurance ID?
    • How to run without Software Assurance?
    • How to request a license key?
    • How to transfer big files for Support?
    • How to submit a ticket?
    • How can I ensure high performance
    • What happens when my subscription expires?
    • What Languages is supported
    • What is user action restriction on files
    • Where to find your office information?
  • Agreements
    • Software Assurance (SA)
    • Source Code Assurance (SCA)
    • Online Service Assurance (OSA)
    • Remote Service Assurance (RSA)
    • Service Assurance Level 2 (SAL2)
    • Service Assurance Level 3 (SAL3)
    • End-user license agreement (EULA)
  • Policies & Disclaimers
    • Software Disclaimer
    • Privacy Policy
  • Contact us
    • About Us

Agreements

Search & Preview Agreements

Do you have all the Search & Preview Assurances you need?

  • Software Assurance
  • Source Code Assurance
  • Online Service Assurance
  • Remote Support Assurance
  • Service Assurance Level 2
  • Service Assurance Level 3
  • End-user license agreement

More:

  • Quick Links
  • Pricing & Plans
  • Software Maintenance
  • Order, Purchase & Delivery
  • FAQ
  • Software Assurance
Where to find your office information?
Software Assurance (SA)

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