WORLDWIDE SUPPORT & SERVICE CENTER
Response time are depending on what support or service agreement your company or organization has a subscription to
Software Assurance
- Only 1-level support
- Normal and known issues
- First in, First out
Support Assurance
- 1 and 2-level support
- High priority response time
Emergency Assurance
- 1, 2 and 3-level support
- First priority response time
- Extra: short / fixed response time can be agreed on
If in need of an agreement on fixed response time and/or emergency standby service
Please contact us in our Support & Service Center
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