Response time are depending on what support or service agreement your company or organization has a subscription to

Software Assurance

  • Only 1-level support
  • Normal and known issues
  • First in, First out

Support Assurance

  • 1 and 2-level support
  • High priority response time

Emergency Assurance

  • 1, 2 and 3-level support
  • First priority response time
  • Extra: short / fixed response time can be agreed on

If in need of an agreement on fixed response time and/or emergency standby service
Please contact us in our Support & Service Center


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