Standard support for the 2 latest versions
What is the latest 2 versions?:
- The latest active General Available (GA) version and one active software version back.
Example:
- v7.1 latest GA software version
- v6.x as one version back
- v5.x no normally support any more or no support
End of guaranty
When a software version is not standardly supported anymore, there is no more guaranty for access to maintenance, upgrade, support and services.
- As long as it is possible to support an upgrade of the “older” versions, we will support it.
- Assistance on not standard supported software versions are only delivered as payable consultancy services
More:
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