Request for License Key File

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USE OUR HOMEPAGE “CONTACT AND SUPPORT”:https://docs.ontolica.com/search-preview/1/en/topic/contact-us

• Use our homepage to submit a support ticket
• Request for an Search & Preview Key License File
  

RENEWAL:

• You will need to have your active License Key File ready to be attached your Ticket
• How to find the active Search & Preview License Key File
• Check if it is time to upgrade – see supported versions
• Why upgrade now
• Please state in your Ticket what version you will be using
  

Manual renewal
If the Search & Preview Software in use, don’t have the possibility or are not configured to Automatic Updates, then it is the customer’s responsibility to request and follow our guide in the Support & Service Center for a new License Key File.

• Remember to request on time, delivery time is normally 5-10 working days
• The request/order process for a new License Key File, can start as soon as payment is received and registered in our systems
• Request and payment can be done in good time if needed for planning etc.
• In most cases – depending on the software – an extra add-on service can be purchased for automatic email of the License Key File after approved payment.

Automatic renewal
If the Search & Preview Software in use, have the possibility and are configured to Automatic Updates, you will get your License Key File automatic after payment is approved.

Important:

• Remember to activate your new Key License File after upgrade*
• How to activate the new Key License File
  

More:

• Quick Links
• Video Guide
• Preview +500 File type and format List
• Start your FREE trial
• Request a quote
• Documentation