The support tickets have to be an effective and constructive way to solve the issues together.

Not considered as support:

  • Issue of a character there can’t be solved within the ticket in the Support & Support Center
  • Issue of the type, we can’t solve within a short and effective dialog on max. 2-3 replies
  • Issue on a support level not covered by the customer’s agreement and/or assurance

Example of issues not considered as support:

  • Phone, online and on-premises meetings
  • Information gathering
  • Material analyzing
  • Diagnostic of installation
  • Specific installation issues
  • Service issues
  • Development

More:

  • "Quick Links":https://docs.ontolica.com/search-preview/1/en/topic/quick-links
  • "Video Guide":https://docs.ontolica.com/search-preview/1/en/topic/video-guide
  • "Preview +500 File type & format List":https://docs.ontolica.com/search-preview/1/en/topic/500-plus-file-formats-list
  • "Start your FREE trial":https://docs.ontolica.com/search-preview/1/en/topic/search-preview-trial
  • "Request a quote":https://docs.ontolica.com/search-preview/1/en/topic/contact-support
  • "Documentation":https://docs.ontolica.com/search-preview/1/en/topic/documentation

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