How to find the log files

How to get the log files with relevant detail diagnostic information

When an issue arises, sometimes we will need you to provide us with the Search & Preview log files to assist you (detail diagnostic information)

To provide our support and service team with the log file, please follow this procedure:

1. Go to the Central Administration / Operations and in the Search & Preview for SharePoint group
2. Select – Diagnostic logging
3. On this page – Enable Detailed Logging (checkbox)
4. On this page – you will find the path to the location of the log files
5. OPTIONAL – Backup the log files and then delete the log files
6. (Leave the Search folder untouched)
7. *Recreate the issue and note the time
8. Wait about 1 minute for the log files to be updated
9. Send us – the noted issue time with the log files attached
   

Example:
*Do an on-demand conversion that fails