We will always do our best to deliver on-time and when possible – before time
Most of our finance, administration, renewal, and software license key activities are outsourcing to a 3rd party and the cost etc. for the processing will be added to the PO invoices etc.
- Up-front payment for most of our services
- We change fulfillment fee(s) according to the requested support & service process
- The process cost & fees are not negotiable.
- Delivery times are not negotiable, but an express service is in some cases possible with accepting of an Express Service Fee
Requirement:
- Minimum active Software Assurance
- Some service products need extra appropriate assurances or agreement
SOFTWARE | DELIVERY TIME |
---|---|
Purchase & Subscription | Online Shop 24/7 |
Purchase & Subscription | PO/POP process 5-10 days |
KEY LICENSE | DELIVERY TIME |
---|---|
Purchase & Subscription | Online Shop 24/7 |
Purchase & Subscription | PO/POP process 5-10 days |
Purchase & Subscription | Express Delivery 1-3 days |
Fast delivery can be requested by accepting of an express fee
SUPPORT | DELIVERY TIME |
---|---|
Level 1 | Normal – First in * First out |
Support Assurance | After extended Support Assurance type |
Emergency Assurance | After Emergency Assurance type |
SERVICE | DELIVERY TIME |
---|---|
Service per hour | After booking maximum 7-30 working days |
Service per day | After booking maximum 5-30 working days |
Service voucher card | After booking maximum 3-10 working days |
Service Assurance | After extended Service Assurance type |
Emergency Assurance | After Emergency Assurance type |
Delivery performed within normal work hours – Delivery in overtime, holidays, etc. + 50%
More:
Need more help with this?
CONTACT US info@ontolica.com OR use our homepage