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Contact us

Contact us

WORLDWIDE SUPPORT & SERVICE CONTACT US NOW We have centralized our systems to make sure you are getting a effective support & service To make sure your issue are not overlooked or forgotten, submit a ticket with your questions and issue in our…

Contact & Support

Contact us » Contact & Support

Use our homepage to submit your issue WORLDWIDE * ASSISTANCE What can we help you with? Tell us positive about your issue or question and we will be most happy to assist you LANGUAGE: English Spanish

How to request a license key?

FAQ » How to request a license key?

Please read more on License Key for Search & Preview here *“Any questions or issues – please use our homepage Contact and Support

How to transfer big files for Support?

FAQ » How to transfer big files for Support?

Alternative quick and easy XXL file transfer service. When files are too big for the normal e-mail tickets No need for FTP etc It is so very easy, just .. Request an e-mail address of your issue contact Go to https://www.wetransfer.com/ Use the e-mail…

Do you offer a consultant license?

FAQ » Do you offer a consultant license?

Unfortunately, we do not offer service consultant licenses. Consultency: Pricing Consultancy Prices *“Any questions or issues – please use our homepage Contact and Support

Where to find your office information?

FAQ » Where to find your office information?

Are depending on where you are shopping, get details here *“Any questions or issues – please use our homepage Contact and Support

Quick Links

Contact us » Quick Links

Introduction Video Guide Function & Features Licensing Model Pricing Software Maintenance Support, Service & Development FAQ Install & Upgrade Order, Purchase & Delivery Software Download Request for License Key…

Support, Service & Development

Support, Service & Development

Find Contact and Support in our homepage Support & Service Program Support Service Development More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation

Do you offer Phone support

FAQ » Do you offer Phone support

Sorry, we do not offer any Phone support All issues must be submitted to our homepage – Contact & Support – system, any other type of support method it is considered as payable service time. All inquiries and dialog regarding finance, payments, and…

Software Download

Software Download

Request SEARCH & PREVIEW Download Contact us for the download link, use our quick Contact & Support form and our support team we will come back to you – click here … For SharePoint 2016: Search & Preview 2016 Changelog 2016 Release Candidate…

Online support

Support, Service & Development » Support » Online support

We only deliver support via our central ticket system All issues must be submitted to our homepage – Contact & Support – system, any other type of support method it is considered as payable service time. All inquiries and dialog regarding finance,…

How to find my SharePoint Farm ID?

FAQ » How to find my SharePoint Farm ID?

SharePoint TIPS & TRICKS Here is a very handy one line PowerShell command if you want to get the Farm Id: (Get-SPFarm).Id Paste this into the SharePoint Management Shell and it should display the Farm Id for your SharePoint Server farm. *“Any questions or…

What happens when my subscription expires?

FAQ » What happens when my subscription expires?

If not renewed, normally all software, maintenance, support, and service are suspended and soon after terminated More: How to renew my subscription How to cancel my subscription How to run without a Software Assurance *“Any questions or issues –…

Changelog 2019

Software Download » Changelog 2019

Search and Preview Changelog 2019 for SharePoint 2019 Type Release Candidate V8.2 Enhancement Awaiting Release Candidate Fix Awaiting Release Candidate Type GA Release V8.1 2020-01 Enhancement…

How to get renewal price guarantee?

FAQ » How to get renewal price guarantee?

Select a renewal plan with a longer period, example 3, 5 or 10 years period More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *“Any questions or issues – please use our homepage…

How to upgrade

Request for License Key File » How to upgrade

Search & Preview – Upgrade to the latest version Download the software version needed Use the QUICK START GUIDE More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *“Any…

Order, Purchase & Delivery

Order, Purchase & Delivery

Use Contact and Support on our homepage 24/7 to order products ORDER NOW Purchase Order Process Payment Methods Currency & Valuta Delivery Time Office Information More: Quick Links Video Guide Preview +500 File type & format List Start…

How to cancel my subscription?

FAQ » How to cancel my subscription?

Submit a cancellation Ticket to our Support & Service Center Important: Remeber to check the cancelation policy for your subscription (normally a period before a new period starts) To pay the last renewal invoice to save further cost *“Any questions or…

Editions

Licensing Model » Editions

Search & Preview Edition Trial (TRIAL) Prof of concept (POC) Production (PROD) Non-Production (NONPROD) Development (DEV) Not for resale (NFR) *Start your FREE TRIAL process already today More: Quick Links Video Guide Preview +500 File type &…

Support respons time

Support, Service & Development » Support » Support respons time

WORLDWIDE SUPPORT & SERVICE CENTER Response time are depending on what support or service agreement your company or organization has a subscription to Software Assurance Only 1-level support Normal and known issues First in, First out Support Assurance 1…

Anonymous Users

Licensing Model » Anonymous Users

Search & Preview supports the use of Anonymous users Anonymous user´s are no-named are not registered user´s are not counted Need of support for Anonymous users: Extend your license with the module Search & Preview Anonymous Users *Start your FREE TRIAL…

How to request service

Support, Service & Development » Service » How to request service

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Pricing Service Price Sheet Use our Support & Service…

Agreements

Agreements

Search & Preview Agreements Do you have all the Search & Preview Assurances you need? Software Assurance Source Code Assurance Online Service Assurance Remote Support Assurance Service Assurance Level 2 Service Assurance Level 3 End-user license…

How to request development

Support, Service & Development » Development » How to request development

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Service Price Sheet Use our Support & Service…

Price Examples

Pricing » Price Examples

Search & Preview License Prices Approximately: 100,000 documents & files Qty. USD Search&Preview – per server Production incl. 100 users (CAL) 1 8,125 …

How to find my Software Assurance ID?

FAQ » How to find my Software Assurance ID?

You should always be able to find your Software Assurance ID: On the last Software Assurance (SA) Invoice Or on the last renewal Invoice Or on the Software purchase invoice We will normally be able to find your Software Assurance ID in our systems via our Support…

How to renew my subscription?

FAQ » How to renew my subscription?

Automatically renewal to you cancel the subscription Your subscription renewal will automatically continue until you cancel If you did not receive the e-mail with payment alert - Please check your e-mail spam box etc. - Please check if you are looking at the right…

Managing Search & Preview Licenses

Documentation » Administrator Guide » 3 – Search & Preview Central Administration » Managing Search & Preview Licenses

To use Search & Preview, you must purchase a license that matches your SharePoint installation and other requirements. For example, each license provides support for a specific number of servers, technical support options, updates, feature options, etc. Some licenses,…

System Requirements

Licensing Model » System Requirements

Search & Preview System Requirements SYSTEM REQUIREMENTS: for SharePoint 2016 .NET Framework 4.5 or later Microsoft SharePoint Server 2016 SYSTEM REQUIREMENTS: for SharePoint 2013 .NET Framework 4.5 or later…

Rental of Consultancy

Support, Service & Development » Service » Rental of Consultancy

HOW TO GET STARTED Submit a Service ticket with your issue and needs: Consulting assistance Engineer assistance Development assistance Solution Service Check etc. After joint acceptance of quote (period & price), we will send you a confirmation with contact…

Priority of development

Support, Service & Development » Development » Priority of development

Customer driven development We believe the best software solve real problems and needs, so the most important development is customer and user requirement Development and Priorities When building an expanding our software systems, priorities of the development…

Joint venture development

Support, Service & Development » Development » Joint venture development

A great way to get influence and discount Customer involvement in Search & Preview Development makes great results If you are OK with being involved and part of the development project and can take responsibility for normal end-test, then the Joint Venture…

Purchase Order Process (PO)

Order, Purchase & Delivery » Purchase Order Process (PO)

CHOOSE HOW YOU WANT TO START – the Purchase Order Process (PO/POP) QUOTE ORDER PURCHASE Send us your quote information, and we will come back asap with a formal quote Send us your order information, and we will come back asap…

I have a great idea for development

Support, Service & Development » Development » I have a great idea for development

We would very much like to hear more … User driven development We believe the best software solve real problems and needs, so the most important development is customer and user requirement Please use our Support & Service Center and submit a ticket with…

Manage of manual renewal process

Software Maintenance » Manage of manual renewal process

We can automatically take care of your manual renewal and key license process Manage renewal and/or License Key process: We will send you an invoice and payment reminder We will keep a copy of your License Key We will start the renewal process for the License…

Search Tech-Spec

Function & Features » Search Tech-Spec

Search Tech-Spec Key Features Platform to build Search-Based Applications Build composite search-driven user interfaces Content previewing of over 500 file formats with Search & Preview Preview Hierarchical deployment management Advanced metadata has driven…

Ticket Status

Support, Service & Development » Support » Ticket Status

The support tickets is an effective and constructive way to solve issues together. TICKET STATUS Open New issues, Replies (response) from the user In Progress Is been handled, assessed, worked on, escalated Awaits Expert…

Not considered as support

Support, Service & Development » Support » Not considered as support

The support tickets have to be an effective and constructive way to solve the issues together. Not considered as support: Issue of a character there can’t be solved within the ticket in the Support & Support Center Issue of the type, we can’t solve within a…

License Key File

Licensing Model » License Key File

Search & Preview are using License Key File To run normally with – NO TRIAL LIMITATION – Search & Preview need an active License Key File The Search & Preview license key file contains user-friendly and non-readable text information on example;…

Preview Tech-Spec

Function & Features » Preview Tech-Spec

Preview Key Features PRODUCTIVE FUNCTIONALITY Full document and web page preview Preview and print 500 file formats including DWG. in-document search with hit highlighting Relevant page suggestions Search query highlights Variable zoom & snap-to-screen width…

Count of Servers

Licensing Model » Count of Servers

Search & Preview are counting the Servers in use A server is considered any server/computer using/running the software A server license has to be acquired for each server/computer in use. The maximum of servers allowed to be used should be according to the…

Forms

Order, Purchase & Delivery » Forms

Download forms In most cases, self-service download of standard forms cover all the needs But in some countries, companies, or organizations there can be a need for a more manual interaction and resources. See more below on Manual Handling of Customer…

Preview Key Features

Function & Features » Preview Key Features

PRODUCTIVE FUNCTIONALITY Full document and web page preview Preview and print 500 file formats including DWG. in-document search with hit highlighting Relevant page suggestions Search query highlights Variable zoom & snap-to-screen width or length Fast and…

Support

Support, Service & Development » Support

Worldwide Support & Service: We have centralized our systems to make sure you are getting a effective support & service To make sure your issue are not overlooked or forgotten, submit a ticket with your questions and issue in our homepage Contact and…

Request for License Key File

Request for License Key File

. USE OUR HOMEPAGE “CONTACT AND SUPPORT”:https://docs.ontolica.com/search-preview/1/en/topic/contact-support Use our homepage to submit a support ticket Request for an Search & Preview Key License File RENEWAL: You will need to have…

Software Versions Supported

Software Maintenance » Software Versions Supported

Standard support for the 2 latest versions What is the latest 2 versions?: The latest active General Available (GA) version and one active software version back. Example: v7.1 latest GA software version v6.x as one version back v5.x no normally support…

2 ways to acquire

Pricing » 2 ways to acquire

Normal Purchase or Buy Perpetual We can help you find the best investment plan NORMAL PURCHASE – with mandatory Maintenance ADVANTAGES Best price License Price Prices sheet for Purchase Mandatory: Minimum 1 production server Software Assurance 22%…

Escalate to management

Support, Service & Development » Support » Escalate to management

How to get an issue escalated to management Please consider and understand that our support and service team will assist you as much as possible, of course with respect to our guidelines, the terms, and conditions on an issue. The best way to solve an issue will…

XSLT Template (Web Parts)

Documentation » Administrator Guide » 14 – Work with Search & Preview Web Parts » Search & Preview SharePoint Search Result Web Part » XSLT Template (Web Parts)

People and Image search is not supported by Microsoft Search Server and Search server express. The XSLT Template settings for the SharePoint Search Result Web Part enable you to control the HTML format of the result list created by the part. The format you choose…

Activation or Reactivation of Assurance

Software Maintenance » Activation or Reactivation of Assurance

Software Maintenance, Support & Service Software Assurance All agreements and assurances Get a missing assurance activated or a closed assurance reactivated. When your organization need to activate a Software Assurance (SA) on a software license there never…

Can I use my software license 2 times

FAQ » Can I use my software license 2 times

Unfortunately It is not legal to use the same Search & Preview License Key File 2 times. It is not legal to issue extra Search & Preview licenses for running simultaneously without a purchase of extra software license. If you already have your License Key File(s)…

Preview files from FileShares

Function & Features » Preview files from FileShares

You can preview files external to SharePoint – e.g. stored in file shares. Preview automatically crawls FileShares and generates images ready to instant preview in SharePoint search results. The crawling process is highly configurable and you can even define…

Count of User’s (CAL)

Licensing Model » Count of User’s (CAL)

A user license (CAL) has to be acquired for named user(s). . Search & Preview are counting named user’s in 3 months intervals A Client Access License (CAL) is considered a named user A Client Access License (CAL) has to be acquired for each named user…

Why Search & Preview

Introduction » Why Search & Preview

Search & Preview provides rock-solid – 99% uptime – preview add-on for your SharePoint solutions Search & Preview 1. Allows for wide optional document and files support 2. Provides flexible access to multiple…

Search & Preview V8.1 – GA Release

Roadmap » Search & Preview V8.1 – GA Release

Search & Preview Version 8.1 For SharePoint 2010, 2013, 2016 GA Release – November 2019 NOTE: After the release of version 8.x we can only deliver new License Key File to the latest version 8.x or latest version 7.x or later If you are running version…

File Converters as Plug-In

Function & Features » File Converters as Plug-In

Add File Converters for support of more document formats and file types *WHEN SUPPORT OF +500 DOCUMENT TYPES AND FILE FORMATS – NOT IS ENOUGH” To preview the contents of a file it needs to be converted into a graphical representation. This is done…

Preview files from custom CMS

Function & Features » Preview files from custom CMS

You can preview files external to SharePoint – e.g. custom Content Management Systems. Search & Preview can automatically crawl CMS external storage locations and generate images ready to instant preview in SharePoint search results. The crawling process is…

How to request support

Support, Service & Development » Support » How to request support

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Fast lane tickets: For our team can make an effective support &…

Renewal with Planning

Software Maintenance » Renewal with Planning

Avoid delays, frustration, panic or need of express delivery with extra cost Plan ahead: If your renewal process is a manual PO Process and the delivery of the License Key also are a manual process, it can be important to plan in good time If the renewal payment…

Online Service

Support, Service & Development » Service » Online Service

Our best practice for connecting in online meetings It is our experience that international companies and organizations are using so many different and preferred online meeting systems, that we had to make a simple and effective process guide for everyone to use …

Search & Preview V9.1 – GA Release

Roadmap » Search & Preview V9.1 – GA Release

Search & Preview Version 9.1 For SharePoint 2010, 2013, 2016, 2019 GA Release – November 2020 NOTE: After the release of version 9.x we can only deliver new License Key File to the latest version 9.x or latest version 8.x or later If you are running…

Production License

Pricing » Production License

Price Sheet Item no. Production Server USD 2007 Search&Preview 2007 – per Server Production – Incl. 100 users (CAL) 8,125 2010 Search&Preview 2010 – per Server Production – Incl. 100 users…

Benefits

Introduction » Benefits

Search & Preview provides the ability to gather documents and files from multiple sources and merge it all into one high-speed solid SharePoint solution PREVIEW of +500 documents types & file formats from SharePoint Document Libraries, FileShares, Custom CMS,…

Search & Preview V7.2 – RC2

Roadmap » Search & Preview V7.2 – RC2

Search & Preview Version 7.2 – RC2 For SharePoint 2010, 2013, 2016 Release Candidate November 2018 – November 2019 NOTE: After the release of version 7.x we can only deliver new License Key File to the latest version 6.x or latest version 7.x or…

Search & Preview V8.2 – RC

Roadmap » Search & Preview V8.2 – RC

Search & Preview Version 8.2 – RC For SharePoint 2010, 2013, 2016 Release Candidate 2019/2020 NOTE: After the release of version 8.x we can only deliver new License Key File to the latest version 8.x or latest version 7.x or later If you are running…

The 3 Step for Instant Preview

Function & Features » The 3 Step for Instant Preview

Search & Preview PRE-CACHING process to Instant Preview Search & Preview gives the user fast access to an instant preview of more than +500 document formats and files types. Instant previewing of files is a matter of retrieving small graphical pre-generated…

Why upgrade now

Software Maintenance » Why upgrade now

Lots of good reasons to 1) Not all service-packs and upgrades are for the good As we all know – Microsoft (and other big brands) – keeps making a lot of updates and fixes to their software and sometimes this affects other software there are…

NON-Production License

Pricing » NON-Production License

Price Sheet Item no. Non-Production Server USD 2107 Search&Preview 2007 – per Server Non-Production – Incl. 100 users (CAL) 4,062.50 2110 Search&Preview 2010 – per Server Non-Production –…

Changelog 2016

Software Download » Changelog 2016

Search and Preview Changelog 2016 for SharePoint 2016 Type Release Candidate V8.2 Enhancement Awaiting 2020 update Fix Awaiting 2020 update Type GA Release V8.1 2019-11 Enhancement Preview…

Service Price Sheet

Pricing » Service Price Sheet

Service Consultancy Prices Per hour (per started hour) Per hour – Voucher card (volume discount) Per day (volume discount) Standby time can be booked with -50% discount if not used We require 7 days cancellation notice prior to scheduled delivery Changes…

How to run without Software Assurance?

FAQ » How to run without Software Assurance?

How can I run without a maintenance with the Software Assurance (SA) MANDATORY According to the end user license agreement (EULA) on nearly all our software, it is mandatory to have an active Key License and Software Assurance (SA) when using/running the software,…

Assurance prices

Pricing » Assurance prices

Software Maintenance, Support & Service The yearly 12-months assurance fee is a percent calculated on the end-users registered inventory of software licenses, but never less than the minimum fee on the assurance. More on the main Software Assurance More on the…

Support & Service levels

Support, Service & Development » Support » Support & Service levels

WORLD WIDE SUPPORT & SERVICE CENTER Level 0 support & service Reserved for automated or self-service tasks without the aid of a personal support. Level 1 support & service Only provides basic support, such as standard instructions, ticket routing and…

Privacy Policy

Policies & Disclaimers » Privacy Policy

PRIVACY POLICY STATEMENT THE MANUFACTURE AND SOFTWARE HOUSE HEREINAFTER CALLED (the “Company,” “we,” or “us”) respect your privacy. This Privacy Policy Statement (“Privacy Policy”) describes the ways we collect information from and about you, and what…

Install & Upgrade

Install & Upgrade

How long time does it take to install Search & Preview? *Use the Quick Start Guide to Install or Upgrade FAST INSTALLATION In many cases, it can be done in 1 day (2-7 hours) when everything is just right – excluding tuning, and not to forget possible…

SharePoint without Search & Preview

Introduction » SharePoint without Search & Preview

No INSTANT PREVIEW, No preview of all non-supported files types and what about files stored in File Shares etc.? WAITING TIME NATIVE SHAREPOINT: USES ARE AWAITING – SharePoint makes the users wait every time a new document or file is select for use (open,…

Handling & Service Fees

Pricing » Handling & Service Fees

General handling & service Fee’s In some countries, the payment process can be simple and easy – in other countries the need for more steps and more resources are necessary, and the same can be applied to some companies and organizations who wish or are in need…

Preview In-Depth

Function & Features » Preview In-Depth

Enterprise Class Preview for SharePoint Easy document analysis and in-document search Search query highlights The first guidance offered to the end-users with Search & Preview Preview is the visual queue represented by highlighting of the search query string in the…

Renewal with PO Process

Software Maintenance » Renewal with PO Process

We support manual Renewal Purchase Order Process (PO/POP) on most of our software, assurance, subscription and service products. Most of our finance, administration, renewal, and software license key activities are outsourcing to 3rd party suppliers, and the cost etc.…

Preview Features

Function & Features » Preview Features

Preview in SharePoint Deliver Beautiful User Interfaces Enterprise class document preview beyond basic preview in SharePoint Enterprise class document previews A good preview solution will significantly improve end-user productivity in SharePoint. On the other…

Search Features

Function & Features » Search Features

Search Features Make Enterprise Search Easy Design highly adaptive and productive search experiences for end-users Platform to build user-centric search To create a compelling search experience for end-users ranks as one of the most important elements of a…

Search In-Depth

Function & Features » Search In-Depth

Search In-Depth Make search easy and personalized End-user personalization of search Let end-users set their own preferences for the search functionality. What views are used and what properties are easily individualized and stored in personal settings. If the…

Changelog 2010

Software Download » Changelog 2010

Search and Preview Changelog 2010 for SharePoint 2010 Type Release Candidate V8.2 Enhancement Awaiting 2020 update Fix Awaiting 2020 update Type GA Release V8.1 2019-11 Enhancement Preview…

Changelog 2013

Software Download » Changelog 2013

Search & Preview Changelog 2013 for SharePoint 2013 Type Release Candidate V8.2 Enhancement Awaiting 2020 update Fix Awaiting 2020 update Type GA Release V8.1 2019-11 Enhancement Preview time…

Software Assurance (SA)

Agreements » Software Assurance (SA)

The access to our Support and Service program GUARANTEE - for access to software usage rights, maintenance, upgrade, support and services Software Assurance (SA) provides running and working software solutions: FREE – Usage rights in accordance with the…

Preview +500 File type & format List

Function & Features » Preview +500 File type & format List

Enable users to get INSTANT PREVIEW with zoom, content search and print of probably all the organizations document & files The most comprehensive support of document & file preview for SharePoint, today supporting more than 600 document format & file types. See…